Frequently Asked Questions

At Moomelart, we specialize in 100% hand-painted oil and acrylic artworks. Our curated collection is designed to bring texture, depth, and timeless beauty to your space.

• Styles: Abstract, Minimalist, Wabi-Sabi, Contemporary, Landscape, and textured artworks.
• Craftsmanship: Each piece is carefully hand-painted by skilled artists using high-quality pigments and canvas.

You can explore and purchase Moomelart artworks directly from our online store. Browse by style, subject, color palette, or size, choose your preferred framing option, and proceed to checkout securely.

We offer a wide range of secure payment methods to ensure a convenient shopping experience. We currently accept:

• Credit/Debit Cards: Visa, MasterCard, American Express, and UnionPay.
• Digital Wallets: Apple Pay, Google Pay, PayPal, and Shop Pay.
• Flexible Financing: Klarna and Afterpay, allowing you to shop now and pay later in easy installments.

Your security is our priority. We use secure payment processing to provide a safe and reliable shopping environment for every collector.

Yes. Moomelart can create bespoke artworks tailored to your unique space. Whether you need a specific size, a modified color palette, or a completely original subject, our artists can help bring your vision to life.

To start your custom project, please contact us at info@moomelart.com. Our team will provide a detailed consultation and personalized quotation based on your requirements.

Moomelart offers secure shipping for both rolled and framed artworks.

• Rolled Canvases: Shipped in durable, high-quality protective tubes.
• Framed/Stretched Art: Smaller pieces ship in reinforced cardboard boxes; oversized works are secured in custom-built wooden crates for maximum protection during transit.

Total Delivery Time = Production Time + Transit Time, usually 12–21 business days.

• Production Time: 7–14 business days. Each piece is hand-painted to order and requires time for artistic creation and proper drying.
• Transit Time: 5–7 business days via express carriers such as DHL, FedEx, or UPS.
• Approval Process: We will share photos or videos of your artwork before shipping. You can request revisions to ensure the artwork meets your expectations. If no response is received within 48 hours, we may proceed with shipping.

Your satisfaction is important to us. Moomelart offers a 30-day return policy from the date of delivery.

Standard Artworks: You may return or exchange non-commissioned pieces within 30 days if they do not meet your expectations. Items must be returned in their original packaging and condition.

Custom/Commissioned Pieces: These are non-returnable due to their personalized nature, unless they arrive damaged or significantly different from the confirmed design.

Return Shipping: Moomelart covers return shipping costs for damaged or incorrect items. For returns based on personal preference, the customer is responsible for return shipping fees.

Refunds: Once your return is received and inspected, we will notify you whether the refund has been approved.

• If approved, the refund will be issued to your original payment method within 10 business days.
• Please note that your bank or credit card company may need additional time to process and post the refund.
• If more than 15 business days have passed since your refund was approved, please contact us at info@moomelart.com.

In the rare event of damage during shipping, please contact Moomelart immediately with your order number and photos of the damaged item and packaging. After verification, we will arrange a replacement or refund as quickly as possible.

We do our best to represent all Moomelart artworks as accurately as possible. However, due to differences in monitor settings, screen brightness, and lighting conditions, slight color variations may occur. If you need additional photos or close-up images before purchasing, please contact us for assistance.

Our support team is always happy to help. You can reach us via:

📧 Email: info@moomelart.com

📞 Phone: +1 646 296 7133

You can also contact us through the contact form on our website.

We respond to all inquiries as promptly and carefully as possible.